Tip: Two Factor Authentication
Secure Telework Essentials
This PDF has great guidance on secure remote work for executives, IT professionals and other teleworkers:
NEIT Cybersecurity Program Recognized by NSA and DHS
New England Institute of Technology’s Cybersecurity Program is recognized by the Department of Homeland Security and the National Security Agency
Dr. Douglas H. Sherman, Senior Vice President and Provost at New England Institute of Technology (NEIT), announced that the Department of Homeland Security and the National Security Agency have designated the university as a National Center of Academic Excellence in Cyber Defense Education (CAE-CDE) through academic year 2025.
NEIT is one 183 colleges and universities in the United States and one 8 in the northeast that has earned this prestigious distinction. This recognition puts NEIT on the national map for cybersecurity education. In September 2018, The National Cyber Strategy was announced by President Donald J. Trump. It addressed the critical shortage of professionals with cybersecurity skills and highlighted the importance of higher education as a solution to defending America’s cyberspace.
NEIT’s Information Technology faculty worked tirelessly over the last two years to earn the CAE-CDE designation for its Bachelor of Science degree in Cybersecurity and Network Engineering. To demonstrate that the program covered all the knowledge units, topics and objectives required, the faculty had to incorporate this information into the lessons and present evidence through course materials that the information was being taught. A summary of the criteria included:
- Examples of student work, hands-on activities and program assessments as well as participation in cybersecurity competitions.
- Faculty must be experienced in cybersecurity, be active in the field and support student activities.
- Evidence that other NEIT programs outside of the IT department teach cybersecurity concepts, such as privacy and data security in Health Sciences and digital forensics in Criminal Justice to demonstrate that cyber defense is a multidisciplinary practice at the university.
- NEIT’s institutional cybersecurity plan established by its Department of Technical Services was presented to show that the university has implemented its own cybersecurity practices as well as operate an active Cybersecurity Center at https://dots.neit.edu/cybercenter/.
- Demonstrate that the university, faculty and students performed cyber outreach in the community which included faculty presentations at other schools, businesses and local government workshops. Students participated in internships, hosted cybersecurity events and training at NEIT as well as collaborated with other universities on cybersecurity projects.
As stated in a letter to NEIT dated June 25, 2020 from the National Centers of Academic Excellence in Cyber Defense Education, “Your ability to meet the increasing demands of the program criteria will serve the nation well in contributing to the protection of the National Information Infrastructure. A highly skilled cybersecurity workforce is a strategic national security advantage. The United States Government will continue to invest in and enhance programs that build the domestic talent pipeline, from primary through postsecondary education. Education is the key to promoting these ideals.”
For more information regarding NEIT’s Associate in Science and Bachelor of Science Cybersecurity and Networking Engineering programs, please contact the Admissions Office at 800-736-7744 or by email at [email protected]. Program information may be found at www.neit.edu.
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Under the leadership of President Richard I. Gouse, New England Institute of Technology is a private, non-profit technical university with an enrollment of nearly 3,000 students and is accredited by the New England Commission on Higher Education. Founded in 1940, the university offers more than 50 associate, bachelor’s, master’s, doctoral and online/hybrid degree programs focusing on a proven combination of technical expertise coupled with hands-on learning. Visit www.neit.edu and follow news of the university on Facebook, Twitter, You Tube, Instagram and LinkedIn.
Software Licenses for Home Use
Follow this link to TechNet for more information:
“Safari cannot open the page.” Error Message
Certain versions of AVAST anti-virus software may not be compatible with your operating system.
If you have AVAST for your Antivirus software and are using Safari for your browser, you may get “Safari can’t open page” when trying to open “Web for Students” or “Web for Faculty.
The solution is to uninstall Avast and install NEIT’s Free Antivirus Software CYLANCE.
Click on the link to learn more about it: CYLANCE ANTI-VIRUS ACCOUNT
Remember it is free for Faculty and Students. Register with your NEIT email.
Cylance is compatible with Catalina OS for Mac Users.
Forget Your TechNet Password?
If you forget your password go to:
and click on the Forgot Password? link at the bottom of the Login Page as shown on the picture.
Connecting to Lab Computers Remotely
Connecting to Lab Computers from Home
LAB COMPUTERS ARE TO BE USED DURING SCHEDULED CLASS TIME ONLY.
PLEASE DISCONNECT IMMEDIATELY WHEN YOUR CLASS IS OVER SO OTHER STUDENTS CAN ACCESS THE COMPUTERS.
IF YOU NEED AN OPEN LAB DESKTOP, SCROLL TO THE BOTTOM OF THIS DOCUMENT FOR A LIST.
- Open any web browser on mac, pc, tablet or phone and go to https://vlabs.neit.edu. See Notes at bottom for Safari tips.
IMPORTANT: You must type the entire URL as shown, including the https://
2.Click VMware Horizon HTML Access
3.Enter your StudentID and password using LABS credentials (the same as you use for the classroom lab computers). On the line under Password, select LABS0
If you receive Authentication Failure, Unknown Username or Bad Password error, your credentials are incorrect. Make sure you use your 9-digit Student ID and the password you use for the student website. If you forgot your password, go to https://students.neit.edu and click Forgot Password.
4. Check your class schedule for your classroom number. Find the icon that represents your classroom and click it to connect to the pool. Wait for the desktop to load. MAKE SURE YOU CONNECT TO THE CLASSROOM THAT IS ON YOUR SCHEDULE. DO NOT CONNECT TO ANY OTHER POOL.
The screen may go grey for one or two minutes
while the workstation loads
5. You will be connected to your desktop.
Save your work often! You will be disconnected and lose all work after 5 minutes of inactivity!
6. To logoff, select the Start button on the virtual workstation and then Sign Out as you normally would from a classroom workstation. YOU MUST SIGN OUT IMMEDIATELY WHEN YOUR CLASS PERIOD IS OVER. IF YOU STAY CONNECTED YOU WILL PREVENT OTHER STUDENTS FROM BEING ABLE TO USE THE COMPUTER.
7. After signing out, you can simply close the browser.
TO COPY FILES:
You can copy documents to the virtual workstation using the File Transfer panel.
- Click the tab located on the left side of the screen in the middle to open the sidebar,
- Then select the Open File Transfer button as shown below. Any files you upload will go directly into the Documents folder on the remote virtual workstation.
NOTES
- Open Labs
Please do not use classroom pools unless your class is in session. If you connect to classroom pools when your class is not in session, you may be disconnected at any time and all your work will be lost. Open lab computers can be used at any time. To access, select one of the pools listed below.
OpenLab-A28
OpenLab-CT225
OpenLab-Library
OpenLab-S111
Save your work often! If you stop using the keyboard and mouse, the session will be disconnected after 5 minutes of inactivity.
For Safari Users, you have to disable cross site tracking to connect to these Virtual Machines:
- In Safari preferences:
- Settings > Privacy > “prevent cross site tracking and block all cookies” should be turned off.
To assist with troubleshooting, if you report a problem with your connection to the helpdesk, please include the Machine Name. To do this, open the desktop icon “Vmware Horizon Performance Tracker” and note the Machine Name. Thank you.
For Technical Assistance:
Transferring Data Using VMWare Horizon
USING THE HTML (WEB BROWSER) HORIZON CLIENT TO CONNECT:
*Note: USB redirection is not supported in the HTML (WEB BROWSER) version.
- Expand the menu on the left-hand pane
- Select Transfer Files
- Drag and Drop or Upload desired data.
USING THE VMWARE HORIZON (SOFTWARE) CLIENT:
*Note: This will allow you mount a USB through redirection.
- Select “Connect USB Device”
Zoom Resources
As of Tuesday, March 31, 2020 all NEIT faculty have been assigned a Pro Zoom Account.
Please check your email for an invitation from Zoom to complete the process, please use your NEIT email password for the Zoom account.
However, DOTS is in the process of adding our Zoom Account into our Single Sign-on system. There may be interruptions in service until that process is complete. This process will be completed before the start of the term on May 4th. If you have any problems completing your account, please contact the Help Desk to resolve your problem.
Also, in light of our upcoming widespread use of Zoom for remote learning and recent issues that have arisen from the use of the platform (mainly zoom bombing), we have implemented the following settings in Zoom and locked them from being changed.
- Local recording is now disabled. Hosts can still perform cloud based recordings of meetings. Participants will not be able to records meetings.
- Participants are muted by default. Hosts can control the ability of participants to unmute.
- Participant’s names will no longer be shown in recordings.
- Allow host to temporarily remove an attendee from the meeting.
- Other users cannot take control of another user’s camera during a meeting.
From Danny Mariscal, Zoom
I wanted to send a quick note with some updated resources for students, teachers, faculty, and staff, as we know many of our Education customers are continuing to leverage Zoom in a virtual learning environment.
We offer several Zoom Education Webinar sessions each week with a live host to answer your questions, and focus on the following topics:
- How to download Zoom applications and join a Zoom meeting
- How to schedule a meeting and send out invitations
- In-meeting controls and differentiation tools (including the waiting room, share screen, breakout rooms)
We also have the following short videos to help teachers get up and running with Zoom:
- Zoom 101: Breakout Rooms
- Zoom 101: Polling (In-meeting)
- Zoom 101: Manage Participants (In-depth)
- How to use Breakout Rooms
- Screen Share & Annotation for EDU
- Comprehensive Guide to Educating Through Zoom
- How to use Waiting Rooms to Manage Office Hours & Drop-In Visitor Times
- Comprehensive Guide to Educating Through Zoom
Best,
Danny Mariscal
Here also is the link to a YouTube channel a faculty member sent to us:
Configuring Your Mobile Phone with Jabber
Cisco Jabber is an app for your mobile phone which allows you to place and receive phone calls on your NEIT phone extension from anywhere. You do not have to be near your desk phone to use Jabber. Once you have performed the steps below, use Jabber to place and receive calls as if you were sitting at your desk.
- If you already have Jabber installed on your mobile device, you will have to uninstall it before performing the remaining steps.
- Go to the App Store (iPhone) or Play Store (Android) to install Cisco Jabber.
- After you install it, DO NOT OPEN IT OR ATTEMPT TO LOGON!
- Click on the link below from your mobile phone.
- Click on the appropriate Jabber Provisioning on the page that comes up.
- ACCEPT any popups. Jabber should launch and point to the NEIT phone service.
Login credentials:
- Username : <username>@neit.cbts-ehcs.com
THIS IS THE SAME USERNAME YOU USE TO LOGON TO YOUR COMPUTER AT WORK. USUALLY THIS IS <first initial><last name>. Example: [email protected]
- Password : Your NEIT EMAIL/Windows
- Once you are logged on, use the Contacts icon to search for a NEIT user with a phone. Type in the person’s name and when it appears, tap the name. If the person has Jabber enabled, Jabber will display Available. If not, it will display Either way, you can tap the phone on the top right and dial the person’s 4-digit extension. The phone will ring at their desk and if they have configured Jabber, it will also ring on their mobile phone.
- You can also chat with anyone who is Available using the Chats icon.
Calls made from within Jabber will display your name to the recipient, but no phone number will be displayed. To make an outgoing call to the public, tap the phone icon and then select Keypad. Your call will show to the recipient like this:
Top 5 Steps to Work Securely from Home
TOP 5 STEPS TO SECURELY WORK FROM HOME
We know that working from home can be new to some of you, perhaps overwhelming as you adjust to your new environment. One of our goals is to enable you to work as securely as possible from home. Below are five simple steps to working securely. The best part is all of these steps not only help secure your work, but they will make you and your family far more safe as you create a cybersecure home.
1) YOU
First and foremost, technology alone cannot fully protect you – you are the best defense. Attackers have learned that the easiest way to get what they want is to target you, rather than your computer or other devices. If they want your password, work data or control of your computer, they’ll attempt to trick you into giving it to them, often by creating a sense of urgency. For example, they can call you pretending to be Microsoft technical support and claim that your computer is infected. Or perhaps they send you an email warning that a package could not be delivered, fooling you into clicking on a malicious link. The most common indicators of a social engineering attack include:
- Someone creating a tremendous sense of urgency, often through fear, intimidation, a crisis or an important deadline.
- Pressure to bypass or ignore security policies or procedures, or an offer too good to be true (no, you did not win the lottery!).
- A message from a friend or co-worker in which the signature, tone of voice or wording does not sound like them.
ULTIMATELY, THE BEST DEFENSE AGAINST THESE ATTACKS IS YOU.
2) HOME NETWORK
Almost every home network starts with a wireless (often called Wi-Fi) network. This is what enables all of your devices to connect to the Internet. Most home wireless networks are controlled by your Internet router or a separate, dedicated wireless access point. Both work in the same way: by broadcasting wireless signals to which home devices connect. This means securing your wireless network is a key part of protecting your home. We recommend the following steps to secure it:
- Change the default administrator password: The administrator account is what allows you to configure the settings for your wireless network. An attacker can easily discover the default password that the manufacturer has provided.
- Allow only people that you trust: Do this by enabling strong security so that only people you trust can connect to your wireless network. Strong security will require a password for anyone to connect to your wireless network. It will encrypt their activity once they are connected.
- Make passwords strong: The passwords people use to connect to your wireless network must be strong and different from the administrator password. Remember, you only need to enter the password once for each of your devices, as they store and remember the password.
NOT SURE HOW TO DO THESE STEPS?
Ask your Internet Service Provider, check their website, check the documentation that came with your wireless access point, or refer to the vendor’s website.
3) PASSWORDS
unique passphrase means using a different one for each device or online account. This way if one passphrase is compromised, all of your other accounts and devices are still safe.
CAN’T REMEMBER ALL THOSE PASSPHRASES?
Use a password manager, which is a specialized program that securely stores all your passphrases in an encrypted format (and has lots of other great features, too!). Finally, enable two-step verification (also called two-factor or multi-factor authentication) whenever possible. It uses your password, but also adds a second step, such as a code sent to your smartphone or an app that generates the code for you. Two-step verification is probably the most important step you can take to protect your online accounts and it’s much easier than you may think.
4) UPDATES
Cyber attackers are constantly looking for new vulnerabilities in the software your devices use. When they discover vulnerabilities, they use special programs to exploit them and hack into the devices you are using. Meanwhile, the companies that created the software for these devices are hard at work fixing them by releasing updates. By ensuring your computers and mobile devices install these updates promptly, you make it much harder for someone to hack you. To stay current, simply enable automatic updating whenever possible. This rule applies to almost any technology connected to a network, including not only your work devices but Internet-connected TV’s, baby monitors, security cameras, home routers, gaming consoles or even your car.
MAKE SURE EACH OF YOUR COMPUTERS, MOBILE DEVICES, PROGRAMS AND APPS ARE RUNNING THE LATEST VERSION OF ITS SOFTWARE.
5) KIDS & GUESTS
Something you most likely don’t have to worry about at the office is children, guests or other family members using your work laptop or other work devices.
MAKE SURE FAMILY AND FRIENDS UNDERSTAND THEY CANNOT USE YOUR WORK DEVICES.
They can accidentally erase or modify information, or, perhaps even worse, accidentally infect the device.
ALSO REMEMBER
- Voice control devices including Google Home, Amazon, Apple, etc should be disabled/removed from the home work area for privacy reasons. Staff should remove them if you are having Call/Video meetings. Faculty should remove them when teaching over collaborative technologies.
- Any hard copies of documents should be secured from family and friends just like work devices. If using a shared, family computer then no documents/logins/passwords should not be saved at all.
- If using a camera, ensure you are in a private area where no personal/private items are in view or where family/friends will not normally enter into view of the camera. When possible/available, blur the background.
COVID-19 Frequently Asked Questions
Campus Status
Q: What is the latest update to the university’s calendar for the 2020 spring term?
A: To increase the likelihood that our students’ education will not be delayed, we continue to plan to have a spring term. The spring term may begin with online instruction and, hopefully, will offer an opportunity for students to return to the campus for classes during the same term. To maximize this possibility, we are scheduled to begin the spring term on May 4, 2020 with the term ending on July 11, 2020. (The summer term is scheduled to begin on July 20, 2020 and end on September 26, 2020.)
If students choose not to return for the spring term because they prefer to wait for a full term of classes on campus, it will be important for them to contact their student advisor before the start of the spring term to make their intentions known. These students will be guided to work with NEIT’s re-enrollment coordinator to return to classes the next time their spring 2020 courses are offered or to return for the summer 2020 term if other classes are offered that work with the students’ curricula. When students return within this timeframe, their tuition rate will remain the same as the 2020 spring term rates.
Q. Will intersession still be held?
A: No. Intersession will not be held this year due to the shift in the start of the 2020 spring term. Students who planned on taking intersession courses should work with their advisor to discuss an alternate degree completion plan.
Q. Will students receive full academic credit for their remote coursework?
A. Yes. Q. Will health science students be able to continue their clinical work? A. The status of clinical work is determined by the clinical sites; some continue to host our students, and some do not due to constraints in place at the clinical sites because of COVID-19. We are committed to seeing that the completion of health science students’ clinical work is done in as timely a manner as possible.
Q: Will the administrative offices (Admissions, Financial Aid, Student Support Services, Student Accounts, the Office of Teaching and Learning, and Career Services) remain open during the break period?
A: Yes, most of our staff are working remotely; therefore, please call (401)739-5000 or 1-800-736-7744 to be directed to the department from which you are seeking assistance.
Q: I need to obtain a transcript, will these still be mailed out?
A: Yes, the transcript request form can be downloaded at www.neit.edu, scroll to the bottom of the screen, click on the Alumni link, scroll to the bottom and download the request form. Follow the steps on the form. The Registrar’s Office will print transcripts on Wednesdays and send them by mail on Thursday mornings.
Q: How do I conduct business with the Registrar’s Office during this COVID-19 pandemic?
A: Please email [email protected] and the staff will assist you remotely.
Q: Will this year’s commencement be held?
A: Due to limitations to gathering sizes imposed by the CDC and the state and federal governments, NEIT will be unable to hold commencement on May 3, 2020 as originally planned. We will consider alternatives to this year’s commencement ceremony and will provide updates once available.
Resident Students
Q: Can I re-enter the residence hall to gather my belongings?
A: If resident students need their belongings now, they should contact the Office of Residence Life ([email protected]) to schedule an appointment. Resident students will not be allowed in the residence hall without an appointment.
Q: Will my mail be forwarded?
A: Unfortunately, we are unable to process mail for forwarding. Please update your mailing address with those who may send your mail to NEIT. Resident students’ mail delivered to NEIT before the students return to campus will be returned to sender.
Q. Can resident students return to live in the residence hall when the 2020 spring term begins?
A. Students cannot live in the residence hall during the period when classes are offered only online. Residents will be invited back to the residence hall in advance of the re-establishment of classes on campus.
Q. Will room and board charges be adjusted if we return to campus mid-term?
A. Yes. Students’ room and board charges, including Flex Dollars, will be prorated if students are permitted in the residence hall for only a portion of the 2020 spring term. If students have Flex Dollars that have rolled over from the previous term, and if classes are resumed on campus, students will have until the end of the term to use their Flex Dollars. If classes cannot be resumed on campus, NEIT will credit the students account for the unused flex dollars. Watch for further details.
Q. Do resident students on a monthly payment plan for tuition and room & board need to make payments for tuition as well as room and board at this time?
A. NEIT is adjusting each student’s payment plan to include only tuition for the 2020 spring term. If the residence hall opens during the 2020 spring term, students will be charged only a pro-rata portion of the room & board, which will be payable at that time.
COVID-19 Update (Spring Term)
In the midst of a very challenging situation due to the spread of COVID-19, NEIT continues to evaluate the guidance of state and federal public health agencies and government officials. NEIT is first and foremost concerned about the safety and well-being of our students, faculty and staff.
To maximize the possibility of bringing students back to campus, we are postponing the start of our Spring term for our undergraduate programs to May 4, 2020. NEIT is preparing to start the term in a fully online format and as the term progresses, we will assess, based on guidance from the public health agencies and the government officials, whether we can bring students back on campus to complete the term.
We thank all of you for your patience and understanding as we navigate this unprecedented global health crisis. We are all in this together.
If you have any questions or concerns, please email your Student Advisor or your Admissions Officer, if you will be a new student beginning in the Spring Term.
UPDATE: Spring Break
New England Tech (NEIT) continues to carefully follow the course of the coronavirus outbreak and NEIT staff have been in constant contact with our state health officials. The policies and procedures described below have been thoughtfully considered by our entire senior staff, including our academic leaders and healthcare experts. Many colleges and university campuses around the country are instituting similar measures. By acting now, before our students return from spring break, we can put in place practices to prevent the virus from spreading.
I want to emphasize that, at present, there are no known or suspected cases of coronavirus or anyone with symptoms requiring action on the New England Institute of Technology campus. Out of an abundance of caution, however, we are proactively taking the following steps to mitigate the future risk of virus on campus and ensure that all members of the NEIT community stay safe and as healthy as possible during this escalating global health crisis.
- Although the campus will remain open, NEIT will extend Spring Break by an additional 2 weeks until April 5, 2020.
- The tentative dates for the Spring term will start on Monday, April 6, 2020 and end on Saturday, June 13, 2020.
- All University offices will remain open. Based on personal circumstances and departmental needs, some non-essential employees may work from home with their supervisor’s approval. We encourage our staff to engage in social distancing while on campus.
- We strongly discourage non-essential meetings and will postpone or cancel all upcoming March events of 100 or more people.
- All students, staff and faculty are urged to monitor their email for further updates.
We know it can be disappointing when plans change and events are cancelled, and we appreciate your patience and flexibility as we work together to maintain the health of the NEIT community. Again, we do not have any cases of coronavirus on campus and we are acting affirmatively for the safety and health of all students, staff and faculty.
The NEIT senior leadership team will continue to monitor the progress of this virus and continue to update protocols and practices to ensure the health and safety of all NEIT students, faculty and staff and to prevent the spread of the virus. We thank you for your cooperation as we begin to institute this new series of policies and practices. The situation remains fluid, and we will continue to keep you updated though emails and our web page.
Using Microsoft Teams for Conferences and Meetings
Using a mobile device
1. Download and install the app on your mobile device. When you receive prompts to allow access to your microphone and camera, select Allow.
2. Sign on with your NEIT email address and password.
3. Click the New Meeting button at the bottom of your screen to create a meeting.
4. Enter a title and select participants, as well as a start and end time.
5. Tap Done to send the invitation.
6. All participants will receive an email invitation.
7. They can tap Open to access the meeting.
Using a Computer
1) Go to https://portal.office.com Logon with your NEIT email address and password.
2) Click the icon for Teams.
3) Click Calendar in the left navigation bar.
4) Click New Meeting on the top right side of the screen.
5) Give your meeting a title and then tab down to Add Required Attendees. Start typing the names of the people you want to add to the meeting. As you type, names that match will pop up. Select the correct recipients.
6) Select a date and time for the meeting, and type in any details you would like to add. Then click Send on the top right side of the window.
7) All recipients will receive a meeting invitation with a link like the following:
8) To join the meeting, click the link to open your browser. If you see a prompt that says “Open Microsoft Teams?” click “Open Microsoft Teams”.
9) If you do not have Microsoft Teams already installed on your computer, you will then be prompted to either download the Windows app or join on the web. For fastest connection, click Join on the Web.
10) If you have a microphone and/or camera, you will be prompted to allow Teams to use them. Click Allow. If you do not have a microphone, you will not be able to participate in the conversation. (Most laptops have built-in microphones. Many desktops do not.)
11) You will be prompted to enter your name. Enter your name and click Join Now.
12) Once in the meeting, you can share your screen, chat with the other meeting attendees, and those with microphones can speak to each other.
13) When meeting is completed, click the phone icon to hang up.
Forward Office Phone to Personal Phone
You can forward your NEIT phone to a home or cell phone in two ways:
From the Phone
1. If you are physically in front of the phone, press the Fwd All button.
2. Enter the 11 digit phone number.
3. To remove forwarding, press Fwd Off.
Setting Call Forwarding Remotely
1. Connect remotely to the NEIT network using the instructions we have provided. Some of you will be on your NEIT desktop, others may be working from a laptop. The instructions are the same either way.
2. Once you are securely connected to NEIT, open a browser and go to https://ucm-pub.neit.cbts-ehcs.com/ucmuser/
3. Logon with your Windows username and password.
4. Select Call Forwarding on the left sidebar.
5. Check the box, select Add a New Number and enter the 11 digit phone number or you may forward to voicemail. Click Save.
6. To remove forwarding, uncheck the box and click Save.
Instructions for Blocking Caller ID
To block your number from being displayed temporarily for a specific call:
1. Enter *67.
2. Enter the number you wish to call (including area code).
3. Tap Call. The words “Private,” “Anonymous,” or some other indicator will appear on the recipient’s phone instead of your mobile number.
To hide your number on an iPhone
1. Go to Settings 2. Tap ‘Phone‘ 3. Press Show My Caller ID 4. Use the toggle switch to show or hide your number
Note: Verizon Wireless does not allow this feature.
To hide your number on an Android device
1. Open the Phone app
2. Open the Menu
3. Select Settings
4. Click on Call settings
5. Click on Additional settings
6. Click on Caller ID
7. Choose “Hide number” and your number will be hidden
8. Choose “Show number” or “Network default” to resume showing your number